Refund and Returns Policy

At GloriousStore.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and return policy to make the process as seamless as possible.

Return Eligibility:

1. Items must be returned within 14 days of the delivery date.
2. The items must be unworn, unwashed, and in their original condition with all tags attached.
3. Personalized or customized items cannot be returned unless there is a manufacturing defect or an error on our part.
4. Accessories such as jewelry, hair accessories, and undergarments are final sale for hygiene reasons.
5. Sale items are eligible for return unless otherwise specified.

How to Initiate a Return:

1. Contact our customer service team at [contact email/phone number] within 14 days of receiving your order to request a return authorization.
2. Provide your order number and details of the item(s) you wish to return.
3. Once your return request is approved, you will receive instructions on how to proceed with the return shipment.

Refund Process:

1. Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet our return eligibility criteria.
2. Once approved, refunds will be issued to the original payment method within [number] business days.
3. Please note that shipping fees, if any, are non-refundable. Additionally, any customs duties or taxes incurred on international orders are the responsibility of the customer and will not be refunded.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately upon receiving your order. We will work swiftly to resolve the issue and provide you with a replacement or refund as necessary.

Note: GloriousStore.com reserves the right to refuse returns that do not comply with our policy. We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned items without tracking information.

For any further inquiries or assistance, please don’t hesitate to reach out to our customer service team. Thank you for shopping with GloriousStore.com!

Need help?

Contact us at {email} for questions related to refunds and returns.