Thank you for shopping at GloriousStore UAE, the trusted store for satellite receivers, Starsat 4K receivers, Smart TVs, LNBs, dish accessories and electronics across Dubai and the United Arab Emirates.
This return policy UAE explains how returns, replacements, and warranty claims work.
1. Eligibility for Return or Replacement
We accept returns or replacements under the following conditions:
✔ Item is defective or not functioning
If a satellite receiver, Starsat 4K box, LNB, Smart TV, dish motor, or any electronic accessory is not working on arrival, contact us immediately.
✔ Item is wrong or mismatched
If you receive the wrong model (e.g., wrong Starsat model, wrong TV size, wrong LNB), we will replace it.
✔ Item arrived physically damaged
If the product is damaged during delivery, you must report it within 24 hours with photos/videos.
2. Conditions That Must Be Met
To qualify for a return or replacement:
- Item must be in brand-new condition
- Packaging, accessories, remote, cables must be complete
- No scratches, burn marks, or misuse
- Serial number must match our records
- Smart TVs must not have panel cracks due to installation error or mishandling
3. Items Not Eligible for Return
The following items cannot be returned unless defective:
- Satellite receivers after activation or usage
- IPTV accounts, IPTV activation codes, or subscription cards
- LNBs and dish accessories after installation
- Smart TVs damaged due to wall mounting errors
- Used or physically damaged products
- Receivers modified with software, firmware, or unofficial apps
4. Warranty Policy (UAE)
Most products include a standard UAE warranty, such as:
Satellite Receivers & Electronics
- 7-day replacement (if defective)
- 1-year service warranty (model-specific)
Smart TVs
- Manufacturer warranty (depending on model)
- No warranty on broken screens due to misuse
Dish Accessories
- Tested before delivery
- Replacement only if DOA (Dead on Arrival)
5. Return/Replacement Process (Easy & Fast)
Follow these simple steps:
Step 1 – Contact Us
Email: [email protected]
Or WhatsApp (if provided on website)
Include:
- Order number
- Product name (e.g., Starsat SR-260H4K, Starsat LED TV)
- Problem details
- Photos or video
Step 2 – Evaluation
Our support team verifies:
- Condition
- Warranty eligibility
- Serial number
- Issue diagnosis
Step 3 – Pickup or Drop-off
If approved, we arrange:
- Courier pickup (UAE only)
- Or drop-off at warehouse (Dubai)
Step 4 – Replacement / Repair
We proceed with:
- Replacement within 2–7 days
- Warranty repair if needed
- Refund in special cases (store credit only)
6. Refund Policy
Refunds are issued only in the following cases:
- Item is out of stock for replacement
- Item is defective and cannot be repaired
- Cancelation before dispatch
Refund type:
- Store credit (standard)
- Bank refund (special cases)
7. Delivery Charges for Returns
- If the product is defective, delivery charges are covered by GloriousStore.
- If the return reason is customer preference (wrong order, changed mind), customer bears courier fees.
8. Contact Information
For any return, replacement, or warranty support:
📧 [email protected]
🌍 GloriousStore UAE – Satellite Receiver & TV Specialists